Cancellations, No Shows & Late Arrivals

As a sole practitioner, 100% of my income comes from my valuable clients (that’s you)! My goal is to be flexible in scheduling while honoring my time and income.

Cancellations:

There is no fee for cancelling or rescheduling if you contact me via phone, email, or text within 12 hours of your appointment start time.

Non emergency same day cancellations outside of this window may be invoiced 50% of the service fee minus sales tax.

Severe Weather: Severe winter weather is not a surprise here in Minnesota; news outlets love talking about it days to a week in advance! Please assess your comfort level around traveling during these times and contact me ASAP to reschedule if needed.

Illness: Please cancel ASAP if you are sick are beginning to feel sick. This allows your body time to rest and heal, and protects me and my other clients.

No Shows:

My scheduling system sends a confirmation email or text at the time of booking, and a reminder 48 hours prior to your appointment. These resources are designed to keep our mutual commitment on your radar and allow you to reschedule ASAP if needed.

I know it’s a bummer to oversleep, have the wrong date or time on your calendar, or accidentally forget your appointment all together, however, non emergency situations such as these may be invoiced for the missed session in full.

Late Arrivals:

If you arrive late, your appointment may be shortened and the full session rate will apply.